Privacy Policy

Privacy Policy

Last updated: June 2026

At THE REAL GLOW ("we", "us", or "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit our website therealglow.com or make a purchase from us.

1. Information We Collect

When you visit our store or place an order, we may collect the following information:

  • Name, email address, phone number, and billing/shipping address
  • Payment information (processed securely via our payment providers)
  • Browser type, IP address, and pages visited (via cookies and analytics tools)
  • Order history and communication preferences

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders
  • Send order confirmations and shipping updates
  • Respond to your enquiries and provide customer support
  • Send marketing communications (only with your consent)
  • Improve our website and shopping experience
  • Comply with legal obligations

3. Sharing Your Information

We may share your information with trusted third parties, including:

  • Shopify – our e-commerce platform provider
  • Zendrop – our fulfilment and dropshipping partner
  • PayPal, Shop Pay, Apple Pay, Google Pay – payment processors
  • Shipping carriers – to deliver your orders
  • Analytics providers – to help us understand how our store is used

We do not sell your personal data to third parties.

4. Cookies

We use cookies to enhance your browsing experience, analyse site traffic, and personalise content. You can manage your cookie preferences through our cookie consent banner. For more information, please refer to our Cookie Policy.

5. Your Rights (GDPR)

If you are located in the European Union or European Economic Area, you have the following rights under the General Data Protection Regulation (GDPR):

  • The right to access your personal data
  • The right to correct inaccurate data
  • The right to request deletion of your data
  • The right to restrict or object to processing
  • The right to data portability
  • The right to withdraw consent at any time

To exercise any of these rights, please contact us at the email address below.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

THE REAL GLOW
Email: hello@therealglow.com
Website: therealglow.com